View Content QoS

Overview

Check streaming quality-of-service metrics for a customer's recent playback sessions.

:::tip At a Glance
Who is this for?

Support agents investigating streaming quality issues.

When do I use this?

When a customer reports buffering, low resolution, or other playback quality problems.

What will happen?

A table shows stream-level QoS data for the customer's recent sessions, including quality metrics and performance indicators.
:::

Prerequisites

• A support session must be active for the customer

Steps

Step 1: Navigate to the Content QoS tab

Open the customer detail view and select the Content QoS tab from the sidebar.

Step 2: Review QoS metrics

The table shows stream-level quality data for the customer's recent sessions.

Step 3: Sort and paginate

• Toggle sort order between DESC (newest first) and ASC (oldest first).
• Use pagination controls to navigate through session records.

Expected Behavior

• Data defaults to sessions from the last 2 days.
• This is a read-only view.

Edge Cases / Notes

• Date window: The data shown covers the last 2 days of streaming activity by default.

If Something Goes Wrong

• No data showing? → The customer may not have streamed any content recently. Check the watch history tab to confirm.
• Slow to load? → The reporting API processes large datasets. Give it a moment.

Related

• View watch activity
• View devices
• View Chromecast logs