Overview
Review all administrative changes made to a customer's account during support sessions.
:::tip At a Glance
Who is this for?
Support agents or supervisors reviewing the history of changes to an account.
When do I use this?
When you need to know who changed what and when — for accountability, debugging, or compliance.
What will happen?
A table shows all audit log entries across all support sessions, including the admin who made the change, the event type, and any comments.
:::
Prerequisites
- A support session must be active for the customer
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Steps
Step 1: Navigate to the Audit Logs tab
Open the customer detail view and select the Audit Logs tab from the sidebar.
Step 2: Review audit entries
The table shows flattened audit events across all sessions:
| Column | Description |
|---|---|
| Admin | Username of the support agent |
| Event | Event type (see list below) |
| Timestamp | When the action occurred |
| Comment | Reason or details provided by the agent |
Tracked Event Types
| Event | Triggered by |
|---|---|
| Session Started | Opening a customer detail view |
| Session Ended | Ending a support session |
| User Data Updated | Editing profile, VIP, zipcode |
| TVOD Purchase Added | Adding a TVOD purchase |
| Purchase Added | Reconciling a missing purchase |
| Refund Processed | Issuing a refund |
| Device Deleted | Removing a device |
| User Anonymized | Anonymizing user data |
| Subscription Cancelled | Immediate subscription cancellation |
| Subscription Cancelled (Deferred) | Deferred subscription cancellation |
| Subscription Reverted | Restoring a cancelled subscription |
| Identity Verified | Verifying email or phone |
| OTP Generated | Generating an OTP or magic link |
Step 3: Paginate
Use standard pagination controls to navigate through the audit history.
Expected Behavior
- Audit logs are pulled from all past sessions and flattened into a single table.
- This is a read-only view with pagination.
If Something Goes Wrong
- No audit logs showing? → If this is the first session for the customer, only the "Session Started" entry will exist.
- Missing an expected entry? → Some actions may not have an audit trail if the operation failed before the log was written.
Related
- View event logs
- View Chromecast logs
- Session management