Overview
See all promotional codes and discounts currently applied to a customer's account.
:::tip At a Glance
Who is this for?
Support agents investigating discount-related questions or verifying offer status.
When do I use this?
When a customer asks about an active promo, or when you need to confirm which offers are applied before making subscription changes.
What will happen?
A read-only table shows every offer applied to the account, including offer codes, discount amounts, and status.
:::
Prerequisites
- A support session must be active for the customer
Steps
Step 1: Navigate to the Applied Offers tab
Open the customer detail view and select the Applied Offers tab from the sidebar.
Step 2: Review the offers table
The table displays all offers applied to the customer's account. Use pagination controls to navigate through larger lists.
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Expected Behavior
- The table shows all applied offers for the customer.
- This is a read-only view — no modification or deletion actions are available.
- Pagination and item-per-page controls are available for longer lists.
If Something Goes Wrong
- Table is empty? → The customer has no applied offers. This is not an error.
- Expected offer not showing? → The offer may not have been applied successfully. Check the subscription or billing history for details.
Related
- Manage subscriptions
- Manage billing and purchases