Overview
Review a customer's watch history and saved watchlist items.
:::tip At a Glance
Who is this for?
Support agents troubleshooting playback issues or verifying content access.
When do I use this?
When a customer reports they can't find content they watched, or when you need to verify their viewing patterns.
What will happen?
A paginated table shows the customer's watch history (content they've viewed) or watch list (content they've saved for later).
:::
Prerequisites
- A support session must be active for the customer
Steps
Step 1: Navigate to the Watch History or Watch List tab
Open the customer detail view and select either:
- Watch History — content the customer has viewed
- Watch List — content the customer saved for later
Step 2: Review the activity table
The table shows content titles and the date each item was added or watched. Use pagination to navigate through the list.
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Expected Behavior
- The displayed data depends on which tab is active (Watch History or Watch List).
- Both are read-only views.
- Pagination controls are available for longer lists.
If Something Goes Wrong
- "No watch history found" → The customer hasn't watched any content, or history tracking may not be enabled for this site.
- "No watch list found" → The customer hasn't added any items to their watchlist.
Related
- View customer profile
- View content QoS