Overview
Schedule when an offer becomes active and (optionally) when it expires. This step is shared between both subscription and transactional offer wizards.
:::tip At a Glance
Who is this for?
Anyone creating or editing an offer who has reached the Availability step.
When do I use this?
During the subscription wizard (Step 6) or the transactional wizard (Step 3) — you define the time window during which customers can redeem the offer.
What will happen?
The offer is only redeemable within the scheduled window. Before the start date and after the end date, the offer cannot be applied.
:::
Prerequisites
- You must be creating or editing an offer
- All prior steps in the wizard must be completed
Fields
| Field | Required | Description |
|---|---|---|
| From Date | Yes | The date and time the offer becomes active |
| To Date | No | The date and time the offer expires |
| No End Date | — | Check this to make the offer available indefinitely |
How It Works
- From Date defaults to the current date and time.
- To Date is editable by default. Enter a specific end date to create a time-limited promotion.
- Checking No End Date disables the To Date field and clears its value. The offer will remain active until manually changed.
- Unchecking No End Date re-enables the To Date field so you can set an expiration.
Common Scenarios
| Scenario | From Date | To Date | No End Date |
|---|---|---|---|
| Weekend flash sale | Friday 00:00 | Monday 00:00 | Unchecked |
| Evergreen loyalty discount | Today | — | Checked |
| Upcoming holiday campaign | Dec 20 00:00 | Jan 2 23:59 | Unchecked |
| Immediate, no-expiry promo | Now (default) | — | Checked |
Expected Behavior
- Both dates use a date-time picker with timezone awareness.
- If No End Date is checked, the To Date value is cleared and the field is disabled.
- For transactional offers, this is the last step — a Save button appears instead of a Next button.
- For subscription offers, the Next button continues to the Marketing step.
If Something Goes Wrong
- To Date field is disabled? → The "No End Date" checkbox is checked. Uncheck it to set a specific end date.
- Offer not active even though dates look correct? → Double-check the timezone. The dates are stored in UTC.
Related
- Create a subscription offer
- Create a transactional offer