All tasks related to finding customers, managing their accounts, handling subscriptions and billing, and tracking support activity.
| Task | Description |
|---|---|
| Search for a customer | Find a customer by email, phone, name, card, or external ID |
| Add a new user | Manually create a new customer account |
| View customer profile | View personal info, recent activity, and location details |
| Generate OTP or magic link | Send a one-time password or magic login link to a customer |
| Manage VIP status | Upgrade or downgrade a customer's VIP privileges |
| Override zipcode | Manually override a customer's derived zipcode |
| Anonymize a user | Permanently remove all personal data while retaining the account |
| Deactivate an account | Permanently disable a customer account and revoke all access |
| Manage subscriptions | View plans, change plan, apply offer, or redeem a TVOD code |
| Cancel or revert a subscription | Initiate cancellation or restore a previously cancelled subscription |
| Manage billing and purchases | View one-time purchases, add a missing purchase, restore entitlement |
| Issue a refund | Process a full or partial refund with optional access revocation |
| View applied offers | See all promo codes and discounts applied to an account |
| View watch activity | Review watch history and saved watchlist items |
| View devices | See registered devices and manage concurrent streams |
| View content QoS | Check streaming quality metrics for a customer's sessions |
| View event logs | Browse system-generated events for a customer account |
| View audit logs | Review administrative changes made to the account |
| View Chromecast logs | Review Chromecast session logs for casting troubleshooting |
| Session management | Start, save, restore, and end support sessions with notes |