Overview
Manually create a new customer account when a customer doesn't already exist in the system.
:::tip At a Glance
Who is this for?
Support agents creating accounts on behalf of customers.
When do I use this?
When a customer contacts support and they don't have an existing account.
What will happen?
A new account is created with the provided email and country. The customer can then sign in or be sent a magic link.
:::
Prerequisites
- You must be signed in with a support-level role or higher
- The customer's email must not already be registered
Steps
Step 1: Open the Add User dialog
On the Customer Support search page, click the Add New User button.
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Step 2: Fill in the form
| Field | Required | Notes |
|---|---|---|
| Yes | Must be a valid email format | |
| Name | No | Customer's display name |
| Email Consent | No | Defaults to enabled |
| Country | Yes | Select from the country dropdown |
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Step 3: Click Save
Press the Save button to create the account.
Expected Behavior
- On success: the form resets, the dialog closes, and a success message appears.
- The new customer can now be found via search.
If Something Goes Wrong
- "EMAIL_ALREADY_LINKED" error → The email is already registered. Search for the existing account instead.
- Validation errors on fields → Check that the email format is valid and a country is selected.
Related
- Search for a customer
- Generate OTP or magic link