Personalization User Guide

Overview

Personalization in your application allows users to receive tailored content based on their preferences. This guide provides detailed instructions on how to enable and configure personalization settings, including banners and homepage content.

Prerequisites

• Access to Tools: Ensure you have the necessary access to the AppCMS tools.

• Administrative Permissions: You may need administrative rights to make these changes.

• Familiarity with AppCMS: Basic understanding of the AppCMS interface and navigation.

• Teams Should Be Added: Ensure that teams are added under the content section so that personalization can be done based on it.

Step-by-Step Instructions

Login and Enable Personalization

1. Login to Tools: Access the AppCMS platform using your credentials.

2. Navigate to AppCMS: Click on the AppCMS option from the main menu.

3. Go to Settings: Select Settings from the AppCMS dashboard.

4. Enable Personalization:

   • Toggle the Enable Personalization option to ON.

   • Toggle the Enable Personalization Banner option to ON.

   • Save the Personalization Settings: After enabling these options, ensure that you save the changes to apply the personalization settings.

Configure Personalization Banner

1. Access Template Builder:

   • Click on Template Builder in the AppCMS menu.

   • Select Edit Template.

2. Generic Messages:

   • Click on Generic Messages.

3. Search for Personalization Banner Labels:

   • In the search bar, type Personalization Banner Labels.

4. Expand Personalization Banner Settings:

   • Click on the entry to expand the settings.

5. Fill in the Following Details:

   • Personalization Banner Text:

     • Example: "This page is based on your interests. You can edit your personalization preferences at any time in your"

   • Personalization Banner Hyperlinks:

     • Example: "Account Settings"

   • Non-Personalization Banner Text:

     • Example: "You have not selected a favourite team yet, so to choose your favourites visit"

   • Non-Personalization Banner Hyperlink:

     • Example: "Personalization"

   • Personalization Banner Title (For TV):

     • Example: "This page is based on your interests. Selected team"

   • Personalization Banner Description (For TV):

     • Example: "You can edit your personalization preferences at any time in your account settings. Selected team, selected team, selected team."

   • Personalization Banner Edit CTA (For TV):

     • Example: "Edit"

   • Personalization Banner Dismiss CTA (For TV):

     • Example: "Dismiss"

   • Non-Personalization Banner Title (For TV):

     • Example: "This page is based on your interests."

   • Non-Personalization Banner Description (For TV):

     • Example: "You can personalize your experience on the homepage by selecting teams as favorites."

• Non-Personalization Banner Edit CTA (For TV):

  • Example: "Edit"

• Non-Personalization Banner Dismiss CTA (For TV):

  • Example: "Dismiss"

Setup Home Page Personalization

1. Search for Home Page:

   • Use the "Search for a Page" feature under Pages to locate the home page.

2. Enable Personalization Content:

   • In the home page settings, find the "Enable Personalization Content" toggle.

   • Set this toggle to ON to display personalized content on the homepage.

3. Enable Personalization in Trays:

   • For each tray (e.g., VL Preview Tray, VL Schedule Tray, VL Landscape Tray, VL Tray), ensure the "Enable Personalization Content" toggle is set to ON to show personalization in these sections on the homepage.

Save Changes

1. Publish All Changes: 

   • After making all necessary adjustments, click on "Publish All" to save your changes and ensure that the personalization settings are applied.

Best Practices for Personalization

• Regularly Update Content: Keep personalization content fresh and relevant by regularly updating the preferences and banners.

• User Feedback: Gather user feedback on personalization features to improve the experience continuously.

• Monitor Engagement: Analyze user engagement metrics to determine the effectiveness of personalized content and make necessary adjustments.

• A/B Testing: Consider A/B testing different banner texts and layouts to see which performs better with your audience.

Troubleshooting Common Issues

🔰 Banner Not Displaying:

• Ensure both Enable Personalization and Enable Personalization Banner are toggled ON.

• Check that the correct templates are applied to the pages.

🔰 Incorrect Personalization Content:

•  Verify that the correct labels and text have been filled in under the Generic Messages settings.

🔰 Home Page Personalization Not Working:

• Ensure the Enable Personalization Content toggle for the home page is set to ON.

• Check if the user has selected any favorite teams or preferences.

💡 Important Notes

• Ensure that all text and hyperlinks are correctly formatted and relevant to the user experience.

• Regularly review personalization settings to keep content updated and engaging.

📄 Additional Resources

• AppCMS Documentation: Refer to the official AppCMS documentation for more detailed technical guidance.

• User Feedback Tools: Implement tools to gather user feedback on personalization features.

• Analytics Dashboard: Use analytics to track user interactions with personalization features and make data-driven decisions.

Contact Support

If you need further assistance or have any questions, our support team is here to help:

1. Contact Information

• Email: techsupport@viewlift.com

• Phone:

  • US: +1-800-859-0420

  • UK: +44-203-014-8921

2. Support Hours

• B2C (Business to Consumer): Monday to Friday

• B2B (Business to Business): 24/7 support available