Live and Linear Channel with Multi channel EPG

1. Introduction

This feature enhances your viewing experience by offering real-time access to live TV channels while displaying a comprehensive Multi-Channel Electronic Program Guide (EPG). With this, you can seamlessly browse schedules across multiple channels, switch between live streams, and enjoy linear programming from the convenience of your device.

2. Overview

What Does This Feature Offer?

• Live Channel Streaming: Watch your favorite TV channels live.

• Multi-Channel EPG: View schedules for all available channels in a single interface.

• Time-Slot Navigation: Explore programs by channel, date, and time slot.

• Instant Switching: Move quickly between live channels without interruptions.

Supported Platforms

This feature is accessible on:

• Mobile Apps: Android, iOS.

• Web: Desktop and Mobile Browsers.

• Connected Devices: Smart TVs, Apple TV, Roku, Fire TV.

3. Prerequisites

Before you begin, ensure the following:

1. Subscription Plan:

   • Confirm your subscription includes Live TV and Multi-Channel EPG access.

2. Stable Internet Connection:

   • Minimum 10 Mbps for uninterrupted HD streaming.

3. Compatible Device:

   • Check platform-specific compatibility for the app or website.

4. Updated Software:

   • Keep your app and device firmware updated to avoid performance issues.

4. Step-by-Step Instructions

4.1 Accessing Live Channels with Multi-Channel EPG

On Mobile App:

1. Open the app and log in.

2. Tap on the Live TV section from the navigation menu.

3. The EPG will appear as a grid view displaying multiple channels and their schedules.

On Website:

1. Log into your account on the platform’s website.

2. Navigate to the Live & Linear TV section.

3. Browse through the Multi-Channel EPG displayed in rows (channels) and columns (time slots).

On Connected Devices:

1. Launch the app on your connected device (e.g., Smart TV).

2. Use your remote to select the Live TV section.

3. Navigate the Multi-Channel EPG using arrow keys for a quick view of channels and schedules.

4.2 Watching a Live Program

1. Browse through the EPG grid to select your desired channel and program.

2. Highlight the program or channel name and press Play or Select to start streaming.

3. Use the Channel Up/Down buttons (or swipe gestures) to switch channels instantly.

4.3 Navigating Multi-Channel EPG

1. Channel Scrolling:

   • Scroll vertically to explore available channels.

2. Time-Slot Navigation:

   • Swipe horizontally or use arrow keys to view programs in earlier or later time slots.

3. Date Selector:

   • Use the calendar icon to browse program schedules for specific dates.

4. Search by Title:

   • Use the search bar to locate a specific program or channel quickly.

4.4 Setting Reminders and Notifications

1. Select a program from the EPG grid.

2. Click Set Reminder (bell icon).

3. Receive a notification before the program begins.

📄 Notes

• Parental Controls: Use the settings to block inappropriate channels or content.

• Data Usage: Streaming live content consumes significant data; Wi-Fi is recommended for extended viewing.

• Buffering Issues: If you experience buffering, reduce the streaming quality or check your internet connection.

📖 Important Information

• Geographical Restrictions: Some channels may not be available in your region due to licensing agreements.

• Simultaneous Streams: Check your subscription plan for limits on simultaneous streams.

• Program Changes: Channel schedules are subject to change without prior notice.

5. Contact Support

If you need further assistance or have any questions, our support team is here to help:

1. Contact Information

• Email: techsupport@viewlift.com

• Phone:

  • US: +1-800-859-0420

  • UK: +44-203-014-8921

2. Support Hours

• B2C (Business to Consumer): Monday to Friday

• B2B (Business to Business): 24/7 support available