GetStream Live Chat Integration

🌟 What is GetStream?

GetStream is a powerful platform designed to enhance your applications with real-time messaging and chat features. With its robust API and customizable options, integrating live chat into your application has never been easier!

🚀 Getting Started

1. Opening the App

• Open the GetStream.io on browser.

• Navigate to the Main Dashboard: Here, you can manage your projects and settings.

2. Logging In

1. Enter Your Credentials: Input your username and password.

2. Click on the Login Button: Access your account by clicking the Login button.

⚙️ Setting Up Your Environment

3. Creating an Environment

• Access the Environment Creation Tool: Look for the Create Environment option on the main dashboard.

• Click on it!

• Fill in Required Fields:

  • Enter a name for your environment.

  • Select the necessary configurations based on your project needs.

• Save the Environment: Confirm your settings by clicking the Save button.

🔧 Accessing App Settings

4. Locate App Settings

• Find the Gear Icon: Located at the bottom right-hand side of the panel.

• Click on the Gear Icon: This opens the settings menu for your application.

💬 Connecting through Chat Integration

5. Open Chat Explorer

• Click on Open in Chat Explorer within App Settings.

6. Integrate Chat

• Follow the Prompts: Connect through Chat Integration using the GetStream.io platform.

• Configuration:

  • Enter your API keys and other credentials.

  • Configure settings like user roles and message types.

🌐 Using Live Chat Features

7. Start a Chat Session

• Navigate to the chat interface after integration is complete.

• Initiate a chat session from the dashboard!

8. Manage Conversations

• Monitor incoming messages and respond directly from the chat interface.

• Utilize Features:

  • Emojis, file sharing, and quick replies enhance your interactions.

9. User Management

• Add or remove users from chat sessions as needed.

• Assign roles and permissions based on your organizational requirements.

Configuring GetStream Features

For Admins: Setting Up GetStream in Template Builder

1. Log in to Tools.

2. Navigate to:

   • AppCMS > Template Builder > Generic Messages > GetStream Messages.

Template Builder Navigation

• GetStream Messages

• Set Widget Headings:

  • For web: Set the heading to "Stream Chat".

  • For apps: Set the heading to "Community".

    Note: CLIENTID and CLIENT SECRET KEY should be present in AppCMS settings.

• Create a Chat Page:

  • Create a chat page that will comprise of the chat module.

  • Add the new page as a tab in the Game Detail Module.

• For comments: Set the heading to "Comments".

Set Widget Heading

For Admins: Enabling GetStream in AppCMS

1. Log in to AppCMS.

2. Navigate to:

   • Settings > User Engagement Config.

3. Enable the GetStream toggle.

4. Enter the GetStream Client ID

✨ Tips for a Better Experience

📌 Stay Engaged

• Actively participate in live chats and discussions to stay connected.

• Regularly check updates and new messages to remain involved.

🤝 Be Respectful

• Use a friendly and professional tone in all conversations.

• Follow community guidelines to ensure a positive environment.

🌟 Explore Features

• Take advantage of features like emojis, polls, and file sharing.

• Join live events, reply to comments, and interact with other users.

📞 Contact Support

For further assistance, please contact our support team:

• Email: techsupport@viewlift.com

• US: +1-800-859-0420

• UK: +44-203-014-8921

• Support Hours: 

  • B2C: Monday to Friday

  • B2B: 24X7