Channel Category Page

Introduction

This guide provides comprehensive instructions for navigating and utilizing the Channel Category Page feature. Users can explore various vertical video contents, including live games and video on demand (VOD), enhancing their viewing experience.

Overview

The Channel Category Page allows users to access vertical video playback from multiple entry points, including the homepage and game detail pages. This feature is designed for web, mobile, and tablet users, making it easy to find and enjoy curated video content.

Prerequisites

Before using this feature, ensure the following:

• You have a registered account with an active subscription (if required).

• You have completed the onboarding process on your device.

• Vertical video content is available on the homepage under the “VL Vertical Video” section.

Steps/Instructions

Accessing the Channel Category Page

1. Entry Points:

   • Homepage: Navigate to the Feed section for vertical video playback.

   • Game Detail Page: Access enhancements such as score displays and quarter updates.

2. Using the Navigation Menu:

   • Click on the Vertical Video tab to redirect to the channel category page.

   • Utilize the hamburger menu for additional options like Live, Schedule, Search, and Account settings.

Interacting with the Channel Category Page

1. Vertical Video Content:

   • Users will see various video cards, including:

     • Live game cards

     • VOD cards

     • Schedule cards

     • Continue watching cards

     • Trivia cards

     • Promotional offers

2. Navigating Video Cards:

   • Click on any video card to start playback.

   • For live games, click Watch Live; guest users may need to log in or subscribe.

3. Using the Player Controls:

   • Play/Pause: Tap to play or pause the content.

   • Like Icon: Click to like a video, and the state will change accordingly.

   • Share Icon: Use this to share content via social media or other platforms.

   • Category Icon: Click to access the channel category page related to the video.

Viewing Specific Content Types

1. Live Game Cards:

   • These will only display if there is a live game available. Click Watch Live to begin viewing.

   • Guest users will be prompted to log in or subscribe.

2. Vertical VOD Cards:

   • VOD cards display a title and description. The same player controls apply.

3. Channel List Categories:

   • Click on channel category icons to view personalized content based on your favorites.

4. Schedule Card:

   • Shows upcoming events with a See all schedules CTA. Clicking on thumbnails redirects to the game detail page.

5. Continue Watching Card:

   • Displays recently watched VODs that were partially viewed (minimum 30 seconds).

Filtering and Navigating Content

1. Filter Options:

   • Use team filters or calendar selections to view specific events or dates.

2. Scroll and Navigate:

   • On Mobile: Tap the screen to play/pause or swipe up/down to navigate through videos.

   • On Web: Use arrow keys to move between videos.

⚠️ Important Notes

• Ensure you have an active subscription to access monetized content.

• Content availability may vary; check the homepage for the latest updates.

Troubleshooting Steps

1. Video Not Playing:

   • Ensure your internet connection is stable. Try refreshing the page or restarting the app.

2. Controls Not Responding:

   • Check for any updates to the app. If issues persist, restart the app or clear the cache.

3. Unable to Access Content:

   • Confirm your subscription status. If you're a guest user, log in or subscribe to access restricted content.

Contact Support

If you need further assistance or have any questions, our support team is here to help:

1. Contact Information

• Email: techsupport@viewlift.com

• Phone:

  • US: +1-800-859-0420

  • UK: +44-203-014-8921

2. Support Hours

• B2C (Business to Consumer): Monday to Friday

• B2B (Business to Business): 24/7 support available