Accessing Samsung SmartTV Analytics

Introduction

Welcome to your comprehensive guide for accessing and downloading analytics from the Samsung SmartTV Seller Portal. This document aims to equip you with the knowledge needed to effectively utilize analytics for enhancing your app’s performance and user engagement.

Prerequisites

Before you begin, ensure you have the following:

• Samsung Account: A valid Samsung account with seller access.

• Supported Browser: The latest version of Google Chrome or Microsoft Edge.

Step-by-Step Guide to Download Analytics

Step 1: Access the Seller Portal

1. Open Your Browser: Launch Google Chrome or Microsoft Edge.

2. Navigate to the Portal: Enter the URL [https://seller.samsungapps.com/tv] in the address bar and press Enter.

Step 2: Log In

1. Enter Credentials: Input your Samsung account username and password.

2. Click the 'Login' Button: After entering your credentials, click to log in.

Step 3: Navigate to Reports

1. Locate the Reports Menu: On the left-hand side, find the Reports section.

2. Select 'Samsung SmartTVAnalytics': Click on this option to proceed to the analytics interface.

Step 4: Open the Analytics Page

• The analytics page will open in a new tab. Take a moment to familiarize yourself with the layout and available tools.

Step 5: View User Data

1. Click on 'User and Usage Index': In the analytics menu, navigate to User and Usage Index.

2. Initiate Data Retrieval: Click the Search button to display the user data.

Step 6: Analyze the Data

• Review the displayed metrics, including:

  • Total Downloads: Understand how many times your app has been downloaded.

  • User Engagement Rates: Analyze how often users interact with your app.

  • Retention Metrics: Measure how many users continue to use your app over time.

💡Understanding Analytics Metrics

• User Engagement: Metrics like Daily Active Users (DAUs) and session duration help gauge user interaction.

• Download Trends: Analyzing download patterns reveals peak usage times, guiding marketing efforts.

• Demographic Insights: Understanding user demographics can refine your marketing strategies and app features.

Troubleshooting Common Issues

🔰 Browser Compatibility: Ensure you are using Google Chrome or Microsoft Edge. If you face issues, switching browsers may help.

🔰 Login Problems: Double-check your credentials. If you cannot log in, consider resetting your password.

🔰 Data Not Loading: If the data fails to display, refresh the page or clear your browser cache.

Contact Support

If you need further assistance or have any questions, our support team is here to help:

1. Contact Information

• Email: techsupport@viewlift.com

• Phone:

  • US: +1-800-859-0420

  • UK: +44-203-014-8921

2. Support Hours

• B2C (Business to Consumer): Monday to Friday

• B2B (Business to Business): 24/7 support available