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      Accessing LGTV Analytics
      • 10 Oct 2024
      • 2 Minutes to read
      • Contributors
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      Contents

      Accessing LGTV Analytics

      • Updated on 10 Oct 2024
      • 2 Minutes to read
      • Contributors
      • Print
      • Dark
        Light
      • PDF
      Article summary

      Introduction

      This guide provides a detailed walkthrough for accessing and downloading analytics from the LG Seller Lounge. Understanding these analytics is vital for optimizing your app's performance and user engagement.

      Prerequisites

      • LG Account: Ensure you have a valid LG Seller account with the necessary credentials.

      • Supported Browser: Use a modern web browser such as Google Chrome or Microsoft Edge.

      Step-by-Step Instructions

      Step 1: Access the LG Seller Lounge

      1. Open your preferred web browser.

      2. Navigate to the LG Seller Lounge by entering the URL: https://seller.lgappstv.com/seller/main/Main.lge.

      Step 2: Log In

      1. Click on the Sign In button.

      1. Enter your LG Seller account credentials (ID(Email) and Password).

      2. Click the Login button to proceed.

      1. You will be taken to the Terms and Conditions page; please click on Accept All.

      Step 3: Navigate to Reports

      1. Once logged in, locate the left-hand menu.

      2. Click on Reports to expand the options.

      Step 4: Open the App Report

      1. From the expanded Reports menu, select App Report.

      2. A new analytics page will open in a new tab.

      Step 5: Generate Your Report

      1. On the App Report page, select the desired dates for your report.

      2. Choose the specific app from the app title dropdown menu.

      1. Click the Search button to generate the report.

      Your report will now display relevant analytics data, including user engagement metrics and app performance insights.

      💡 Understanding Your Analytics

      • User Engagement Metrics: Analyze key performance indicators such as downloads, active users, and session duration.

      • Usage Trends: Look at trends over time to identify peak usage periods and assess the impact of marketing efforts.

      • Report Insights: Use the data to inform decisions on app enhancements and user experience improvements.

      Troubleshooting Common Issues

      🔰 Login Problems: If you cannot log in, double-check your credentials. If issues persist, consider resetting your password.

      🔰 Data Not Displaying: If the report does not load, refresh the page or clear your browser cache.

      🔰 Browser Compatibility: Ensure that you are using a supported browser. If necessary, switch to Google Chrome or Microsoft Edge.

      FAQ

      Q1: What browsers are compatible with the LG Seller Lounge?

      A: The LG Seller Lounge is best accessed using Google Chrome or Microsoft Edge.

      Q2: Can I access the analytics on mobile devices?

      A: The platform is optimized for desktop use. For the best experience, use a laptop or desktop computer.

      Q3: How often is the analytics data updated?

      A: Analytics data is typically updated in real-time, but specific metrics may vary.

      Q4: Is there an option to export the analytics report?

      A: Currently, the platform does not support direct export options. You may need to manually copy the data for your records.

      Contact Support

      If you need further assistance or have any questions, our support team is here to help:

      1. Contact Information

      2. Support Hours

      • B2C (Business to Consumer): Monday to Friday

      • B2B (Business to Business): 24/7 support available

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