---
title: "Content Level"
slug: "content-level"
updated: 2024-03-08T21:37:02Z
published: 2024-03-08T21:37:02Z
canonical: "docs.viewlift.com/content-level"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.viewlift.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Content Level

Within **Quality of Service** in the left navigation, click on **Content Level** to generate the “Content Level” report. Choose the quality metric you want to sort by. For example, you can sort the data by the highest % of failed streams for the platform you think has trouble playing the stream. If you notice abnormal trends, please submit us a [ticket](mailto:techsupport@viewlift.com) on our support page.

#### Definition

**% of Plays failed to start** - The failed-to-start streams can be caused due to the content playback issue. Formula - (Number of times a stream failed to start / Number of Plays)*100

**% of Plays Dropped** - A video played at least for a second or more. Formula - (Number of times a stream dropped / Number of Plays)*100

![](https://cdn.document360.io/15e0c142-c823-4c77-a8e8-9d32ca937982/Images/Documentation/image-1685356204279.png)

Click on **Video Title, Series Title, Genre,** **Series/Video**, and **Fast Channel** on the secondary navigation to sort content by content category.

Monitor the quality of service for a specific platform by selecting the checkbox against that platform. Click **Apply** to get the report. Notice the abnormal trend for Fire Tv for failed starts and dropped plays metrics in the following screenshot.

![](https://cdn.document360.io/15e0c142-c823-4c77-a8e8-9d32ca937982/Images/Documentation/image-1687245979085.png)

Click the **download** icon below the **Metrics** filter to download the CSV report.

Roku sends daily crash reports to your email. If you have access to their Channel Health dashboard, use it too. Most platforms offer similar tools. By analyzing these reports, you can identify trends in app crashes over time.