Errors

Article summary

Did you find this summary helpful?

Thank you for your feedback

VLPlayer SDK responds with descriptive errors that may happen due to network, wrong video id/token passed.

Code	Error	Message	Description
VL_401	Token Invalid	There was an error playing the video.	Authorization with the token did not succeed. The token can be expired or inappropriately manipulated. A new, valid token is required.
VL_400	INVALID_PARAMS	Invalid params were passed to the API -or- Video ID not provided	There was an issue with the internal SDK making an API request to the ViewLift backend. Please contact ViewLift support if this occurs.
VL_500	VIDEO_NOT_EXISTS	The video does not exist	The video that was requested does not exist. Please check the video ID and pass in a proper video ID associated with your account.

For questions or issues regarding the Player SDK or integrations, please reach out to our Support team.

Was this article helpful?

Table of contents